Customer Service

At LSA, we believe that excellent Customer Service is of paramount importance in the increasingly competitive business environment. Above all else, we have striven to ensure that our staff are all trained to the highest possible standard in this area.

Our customer base has been maintained and increased by ensuring that communication regarding movement of consignments is of the highest quality at all times, so that, should there ever be any delays en route, both you and your customer are kept fully aware of events as they progress.

From Management, to all office staff and through to the drivers, we insist on helpfulness, courtesy and efficiency at all times. Unlike some other transport companies and logistics providers, our telephones are answered promptly and politely and are attended 24 hours a day, 7 days a week.

For larger accounts, we install dedicated telephone lines which are also operated 24 hours a day, 7 days a week. We can also arrange to answer calls on these dedicated lines with the name of our customer, so as to act as an integral transport department, if so required.

In addition, if required our Customer Services personnel can provide direct 24 hour contact telephone lines, so once an account manager has been appointed, you can be sure that they are always available to take your calls, whenever you need them.